Complaints, Disputes & Feedback

We value your feedback, negative or positive. If you have a complaint or would like to share feedback with us, please complete the form below. 

As part of our ongoing commitment to be the best Cryptocurrency Exchange as well as provide above-board customer support, our Disputes Resolution Team are trained to provide fair, transparent and timely assistance when a complaint or dispute arises.

    Bitofheaven is owned and operated by Loyalfinance OU, a company incorporated in Estonia and regulated by the Financial Intelligence Unit (“FIU”), licensed to provide services of exchanging a virtual currency against a FIAT with registered office in Harju maakond, Tallinn, Kesklinna linnaosa, Pärnu mnt 139d, 11317

    Payment Methods